HOW CAN I TRACK MY ORDER?
Tracking your order is easy! Just visit the Track My Order link on our homepage or main menu, enter your tracking number, and you’ll see where your package is. If you have any questions or need further assistance, don’t hesitate to reach out!
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you notice an error with your shipping address, please email us immediately with your name and order number. While we do our best to accommodate address changes, our warehouse staff works quickly—sometimes packing and shipping orders within 24 hours. Once a package leaves our facility, we can’t guarantee that changes can be made.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?
We apologize if your order arrived in less than perfect condition. Please contact us with your name and order number, and we’ll assist you in resolving the issue promptly.
DO YOU OFFER INTERNATIONAL SHIPPING?
Absolutely! We ship to almost every country around the world. Once shipped, you can expect your order to arrive within 5-25 days, depending on your location. Orders are generally processed and shipped within 1-2 business days.
HOW LONG DOES ORDER PROCESSING TAKE?
Typically, we process orders within 1-3 business days after you place them. Most items are prepared within 24 hours, but during busy periods, it may take up to 3 business days for your order to be processed.
MY TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN’T RECEIVED MY ORDER. WHAT NOW?
If your order shows as delivered but hasn’t arrived, please check with your local post office. Once USPS marks an item as delivered, it becomes their responsibility. You can reach them at (800) 275-8777 for assistance.
HOW QUICKLY WILL YOU RESPOND TO MY MESSAGE?
We aim to respond to all inquiries within 24 hours. We answer messages and emails in the order they’re received, so we appreciate your patience!
WHAT IF AN ITEM IS OUT OF STOCK?
In the event that an item you ordered is out of stock, we will notify you via email with an estimated shipping date. If the item won’t be restocked within two weeks, we’ll automatically issue a refund.
WILL MY ORDER ARRIVE IN ONE PACKAGE?
Depending on the size of your order, you may receive items in separate packages, which might arrive a day or two apart.
WHY ISN'T MY TRACKING NUMBER WORKING?
Tracking numbers may sometimes not function for international orders, as foreign postal systems might not update their information in our carrier's systems. For domestic orders, if your tracking number doesn’t work, please contact us, and we’ll ensure your package is on track.
WHAT IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?
If any items in your order are missing or damaged, please let us know right away. We offer a 30-day Money Back Guarantee, so be sure to contact us within that timeframe. You can reach us via the Contact Us tab or email RnRFitness@gmail.com for assistance.